Below are results from survey sent to Julie (right)Dear Mr. Gallagher,
In response to the inquiry, yes, I was satisfied. However, satisfied is not a strong enough word. I had a fantastic experience in all dealings with Darrell Waltrip, primarily due to the great service and attention from David Pilgrim (right). He went out of his way to stay in touch with me, even while I was still in Nashville at another dealer, attempting to buy a CR-V in Davidson County where I reside. When I contacted him again the next day, he was just as helpful and I drove to Franklin where he made it his personal mission to find me the vehicle I wanted, at a fair price, and before cash for clunkers ran out. He was pleasant and efficient, despite the fact that I was acting totally neurotic because I had family in town and had a tight time deadline. He was also very effective in getting exactly what I wanted and did not try to sell me a vehicle that I didn’t want just because it was on the lot. David also did not speak badly of the other Honda dealership which had made gross misrepresentations to me, but was instead, positive about what Darrell Waltrip could do for me. The financial representative, Daniel Cox, was likewise exceptionally pleasant and professional.
I also would say that I recognize that I bought my first new vehicle in 18 years in perhaps the most frenzied 7 days of car sales in the history of the auto industry. One would never have known that by the personal, courteous and exceptional service that I received. I can assure you that despite the fact that I wanted to buy my vehicle in Davidson County where I work and live with my family, I will recommend DW to everyone that I know who is interested in purchasing a Honda, Subaru or Volvo. It is worth the drive.
Best regards,
Julie
Assistant in Medicine
Vanderbilt Inflammatory Bowel Disease Center
Division of Gastroenterology, VUMC
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