This is a picture taken from our monthly dealership meeting. Every month every employee in the dealership gets together to review how the dealership is doing in sales and service, have lunch, and congratulate the top salesmen and technicians!
Wednesday, September 26, 2007
Shown is general manager John Gallagher (right) congratulating Volvo service writer Will Allen for his outstanding effort to help a customer. The letter listed below describes Will Allen’s heroic attempt.
Dear Mr. Gallagher;
I’m writing to tell you a story of how one of your employees demonstrated caring and quick action in response to an incident that was rapidly becoming an emergency situation.
On Thursday August 30th at about 11:45 AM the doors to my car (Volvo S60) inadvertently locked with my 22 month old child (Savannah) inside. As you can imagine I was in panic mode not knowing what to do. My husband called AAA and I thought to call Volvo. I called the service department and spoke to a gentleman to whom I explained my dire situation. He asked what type of Volvo I had and I told him. He said he would call me right back. The gentleman called me back within 2 minutes and said he was on his way and would be there in 5 minutes. The man’s name was Will Allen.
He arrived in less than 5 minutes and appeared to fly from his car and run to mine. He got the car opened in less than a minute. Will Allen was an angel that day sent to remedy what could have been a tragic situation. Even after the problem was solved, he let my daughter sit on his lap in his car so she could cool off.
If you have an employee recognition program with your company I urge you to show Will Allen the recognition he truly deserves, because my husband and I will never forget him.
In closing, I’d just like to say if this is an example of the character of your employees you should be truly complimented and grateful.
Sincerely,
Mrs. Traci Tumbelson
Dear Mr. Gallagher;
I’m writing to tell you a story of how one of your employees demonstrated caring and quick action in response to an incident that was rapidly becoming an emergency situation.
On Thursday August 30th at about 11:45 AM the doors to my car (Volvo S60) inadvertently locked with my 22 month old child (Savannah) inside. As you can imagine I was in panic mode not knowing what to do. My husband called AAA and I thought to call Volvo. I called the service department and spoke to a gentleman to whom I explained my dire situation. He asked what type of Volvo I had and I told him. He said he would call me right back. The gentleman called me back within 2 minutes and said he was on his way and would be there in 5 minutes. The man’s name was Will Allen.
He arrived in less than 5 minutes and appeared to fly from his car and run to mine. He got the car opened in less than a minute. Will Allen was an angel that day sent to remedy what could have been a tragic situation. Even after the problem was solved, he let my daughter sit on his lap in his car so she could cool off.
If you have an employee recognition program with your company I urge you to show Will Allen the recognition he truly deserves, because my husband and I will never forget him.
In closing, I’d just like to say if this is an example of the character of your employees you should be truly complimented and grateful.
Sincerely,
Mrs. Traci Tumbelson
Great Job John Schmidt
9/14/2007
Dear John,
Just a brief note to say thanks for the surprise service you provided us to during our purchase of the new Odyssey. You were honest from the start, there were no surprises (of the bad kind), and you listened to our needs and worked hard to find the right deal for us. We are 100% satisfied with you and all those we worked with-Kevin, Dan and Tracy included.
We said a thank-you prayer after we got in the new car, and we also said “thank you” for you. May God bless you and your wife, and we look forward to driving our new Odyssey!
Brent
Dear John,
Just a brief note to say thanks for the surprise service you provided us to during our purchase of the new Odyssey. You were honest from the start, there were no surprises (of the bad kind), and you listened to our needs and worked hard to find the right deal for us. We are 100% satisfied with you and all those we worked with-Kevin, Dan and Tracy included.
We said a thank-you prayer after we got in the new car, and we also said “thank you” for you. May God bless you and your wife, and we look forward to driving our new Odyssey!
Brent
# 2 For Kimberly And Sean Riley
Pictured above are Kimberly Riley (wife of long time employee Sean Riley) and their newest edition to the family, Alexandria Riley! Alexandria is not the only little one; this is Sean and Kimberly’s second child along with Joshua Riley who is now 3. They grow up so fast!
New Baby For Dupane And Dominique
Shown here is Honda salesman Dupane Phavongsay with baby Beckham who is the newest addition to the Phavongsay family. This is Dupane and Dominique Phavongsay’s first child. We are just as excited as they are!
Michael Welch Master Technician
Shown is Service manager Archie Becquet (right) congratulating Michael Welch (left) on achieving the “master technician” award. Michael is the first person in 17 years to ever be fully qualified to win this award! Congratulations Michael!
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