Shown is general manager John Gallagher (right) congratulating Volvo service writer Will Allen for his outstanding effort to help a customer. The letter listed below describes Will Allen’s heroic attempt.
Dear Mr. Gallagher;
I’m writing to tell you a story of how one of your employees demonstrated caring and quick action in response to an incident that was rapidly becoming an emergency situation.
On Thursday August 30th at about 11:45 AM the doors to my car (Volvo S60) inadvertently locked with my 22 month old child (Savannah) inside. As you can imagine I was in panic mode not knowing what to do. My husband called AAA and I thought to call Volvo. I called the service department and spoke to a gentleman to whom I explained my dire situation. He asked what type of Volvo I had and I told him. He said he would call me right back. The gentleman called me back within 2 minutes and said he was on his way and would be there in 5 minutes. The man’s name was Will Allen.
He arrived in less than 5 minutes and appeared to fly from his car and run to mine. He got the car opened in less than a minute. Will Allen was an angel that day sent to remedy what could have been a tragic situation. Even after the problem was solved, he let my daughter sit on his lap in his car so she could cool off.
If you have an employee recognition program with your company I urge you to show Will Allen the recognition he truly deserves, because my husband and I will never forget him.
In closing, I’d just like to say if this is an example of the character of your employees you should be truly complimented and grateful.
Sincerely,
Mrs. Traci Tumbelson
Dear Mr. Gallagher;
I’m writing to tell you a story of how one of your employees demonstrated caring and quick action in response to an incident that was rapidly becoming an emergency situation.
On Thursday August 30th at about 11:45 AM the doors to my car (Volvo S60) inadvertently locked with my 22 month old child (Savannah) inside. As you can imagine I was in panic mode not knowing what to do. My husband called AAA and I thought to call Volvo. I called the service department and spoke to a gentleman to whom I explained my dire situation. He asked what type of Volvo I had and I told him. He said he would call me right back. The gentleman called me back within 2 minutes and said he was on his way and would be there in 5 minutes. The man’s name was Will Allen.
He arrived in less than 5 minutes and appeared to fly from his car and run to mine. He got the car opened in less than a minute. Will Allen was an angel that day sent to remedy what could have been a tragic situation. Even after the problem was solved, he let my daughter sit on his lap in his car so she could cool off.
If you have an employee recognition program with your company I urge you to show Will Allen the recognition he truly deserves, because my husband and I will never forget him.
In closing, I’d just like to say if this is an example of the character of your employees you should be truly complimented and grateful.
Sincerely,
Mrs. Traci Tumbelson
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